Legal

Terms & Conditions

Effective Date: 31 August 2026

The website https://www.jointly.co.za (along with any other domain, portal, or web surface posting these Terms, collectively the “Site”) and associated services are operated by Jointly (Pty) Ltd (“We”, “Us”, “Our”, or “Jointly”).

The following Terms & Conditions, together with any documents expressly incorporated by reference (collectively, these “Terms”), govern your (“You” or “Your”) access to and use of our Site, co-parenting navigation tools, communication features, and mobile applications (collectively, the “Software”).

Please read these Terms and Our Privacy Policy carefully before creating an account, downloading our mobile application, or using any part of the Software. If You do not accept these Terms in full, You are not permitted to download, access, or use any portion of the Software.

Key Definitions & Scope

  1. Parties: These Terms form a binding legal agreement between You and Jointly (Pty) Ltd only. Third-party app stores (including Apple Inc., Google LLC, and Amazon.com Services LLC) are not parties to these Terms, though they are recognized third-party beneficiaries with the right to enforce relevant provisions pertaining to application distribution on their respective platforms.
  2. Account Responsibility: You are solely responsible for all activity conducted through Your account. This includes actions taken by:
    • Any individual accessing Your account via Your designated credentials or Authentication Method; and
    • Any individual accessing Your account through a linked profile (each, an “Authorized User”).
  3. Revisions: We reserve the right to revise and update these Terms at our sole discretion. Updated versions will be published through the Software. Continued use of the Software following the posting of updated Terms constitutes your binding acceptance of those changes.

A. Disclaimer

The Software does not provide legal, psychological, or medical advice, nor does it replace professional judicial or legal judgment. All tools, calendar entries, logs, and communication aids provided by Jointly are intended solely to assist co-parenting coordination. You access and use the Software at your own risk.

B. License Grant & Data Ownership

  1. Limited License: Subject to Your compliance with these Terms, Jointly grants You a limited, non-exclusive, non-transferable, revocable license to access the Site and install the mobile application on personal devices. You warrant that You will not use the Software for any unlawful purpose or in any manner that impairs, overburdens, or interferes with the infrastructure or another party’s enjoyment of the Software.
  2. Company Data: All software, code, interface layouts, proprietary algorithms, branding, logos, graphics, and text provided as part of the Software are the exclusive property of Jointly (Pty) Ltd (“Company Data”). You acquire no ownership rights in Company Data. You may not reverse-engineer, copy, alter, display, sublicense, frame, or create derivative works of any Company Data without express written authorization.
  3. Customer Data & Shared Data
    • Customer Data: All content, information, messages, calendar entries, financial requests, and uploaded files submitted by You or on Your behalf remain Your property (“Customer Data”). You represent and warrant that You possess all necessary rights and legal authorizations to transmit Customer Data to Jointly.
    • Shared Data: Because Jointly facilitates co-parenting, certain Customer Data is inherently shared with linked accounts (e.g., co-parents, legal representatives, or family practitioners). Shared Data includes messages, shared expenses, and child schedules. Due to its joint nature, deletion of Shared Data requires the explicit consent of all active accounts linked to that record, or a valid order from a court of competent jurisdiction.
    • Accuracy & Compliance: Customer Data must be lawful, accurate, and current. Jointly reserves the right to suspend accounts or remove data if we determine in good faith that data submitted violates applicable South African laws or regulations.

Restricted Health Information. Users agree not to submit or upload protected special personal information, highly sensitive medical records, or health data unless explicitly required by a feature designed for health record tracking. Users assume all risks associated with the sharing of sensitive health information via the Software.

C. Subscriptions, Payments & Refunds

  1. Subscription Plans: Access to certain features requires purchasing a subscription plan (“Subscription”). By selecting a plan, You authorize Jointly (or its designated payment gateway provider) to charge Your selected payment method for the applicable subscription fee plus any relevant local taxes (such as VAT).
  2. Refund Policies:
    • Direct Web Purchases (Jointly.co.za): You have thirty (30) calendar days from the initial purchase date of a new Subscription to request a full refund by contacting Customer Support.
    • Google Play Store Purchases: Refunds for Subscriptions purchased via Google Play are managed directly by Google under their standard refund guidelines (typically within 48 hours of purchase).
    • Apple App Store Purchases: Subscriptions purchased via the Apple App Store are managed exclusively by Apple in accordance with Apple’s refund policies.
  3. Automatic Renewal & Cancellation: Subscriptions automatically renew for successive periods of equal duration unless cancelled prior to the renewal date. You may cancel auto-renewal via Your account settings or via our Contact page. Refunds are not issued for renewed terms, plan upgrades, or standalone add-on features.
  4. Grace Period: Following the expiration or non-renewal of a Subscription, Jointly may offer limited grace logins (e.g., up to two access instances within six months) to allow retrieval of historical records. Continued active use requires account renewal.

D. User Conduct & Acceptable Use

When posting comments, uploading files, or communicating through the Software (“User Content”), You agree that You will not upload or transmit material that:

  1. Infringes upon the intellectual property, privacy, or moral rights of any individual or entity;
  2. Is intentionally false, defamatory, harassing, abusive, or misleading;
  3. Contains malicious software, viruses, or links to unauthorized third-party destinations; or
  4. Violates any applicable municipal, national, or international laws.

Jointly reserves the right, but assumes no obligation, to monitor, edit, or remove User Content that violates these Terms or harms the integrity of the platform.

E. Account Security & Software Updates

  1. Credentials: You are responsible for maintaining the confidentiality of Your login credentials, passcodes, and multi-factor authentication methods (“Authentication Methods”). You must notify Us immediately via our Contact page if You suspect unauthorized access or security compromises. Jointly is not liable for losses resulting from unauthorized account access prior to written notification.
  2. Software Updates: Jointly may periodically issue automatic updates, patches, or modifications (“Updates”). Updates are critical to software functionality and security. Failure to install recommended Updates may lead to degraded performance or loss of app functionality.

F. Privacy & Data Protection (POPIA Compliance)

Jointly processes personal information in strict accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable consumer safety frameworks.

  1. Operator / Processor Role: To the extent Jointly processes personal data on Your behalf to perform co-parenting administrative tasks, Jointly acts as an Operator under POPIA.
  2. Safeguards: We implement reasonable administrative, technical, and physical security measures to safeguard Personal Information and Confidential Personal Information (“CPI”) from unauthorized access, loss, or destruction.
  3. Compelled Disclosure: Where required by law, subpoena, court order, or formal legal process, Jointly may disclose account data. We will make reasonable efforts to provide written notice to You unless prohibited by law or judicial directive.

G. Artificial Intelligence & Support Tools

Jointly may incorporate Artificial Intelligence (AI) tools (such as communication tone analyzers or phrasing suggestions) to assist co-parents in maintaining constructive dialogue.

  1. Third-Party Models: We do not permit external AI partners or vendors to use Your private communications to train public AI models.
  2. Accuracy Disclaimer: AI-generated suggestions are probabilistic and automated. Output should not be relied upon as legal or psychological advice. You remain entirely responsible for reviewing, editing, and approving any suggested messaging prior to sending.
  3. Prohibited Uses: Users may not use AI tools to generate harmful material or automate legal decision-making.

H. Communications

  1. SMS & Notifications: By opting into SMS notifications, You consent to receive account alerts. Standard message rates may apply. You may opt out at any time by replying “STOP”.

I. Children’s Data Safeguards

Jointly is committed to protecting the privacy of minors.

  1. Accounts for minors under the applicable age of digital consent (under 18 in South Africa) must be created, authorized, and managed by a parent or legal guardian.
  2. We do not sell, rent, or commercialize personally identifiable information concerning children.
  3. Parents or legal guardians may review or request the deletion of their child’s profile data by contacting support, subject to joint-ownership restrictions on Shared Data.

J. Disclaimers, Liability & Indemnity

  1. Warranty Disclaimer: The Software is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied. Jointly does not guarantee that the Software will be error-free, uninterrupted, or completely secure from external cyber threats.
  2. Limitation of Liability. To the maximum extent permitted under South African law:
    • Jointly shall not be liable for indirect, incidental, special, consequential, or punitive damages (including loss of data or emotional distress) arising out of or linked to Your use of the Software.
    • Jointly’s total cumulative liability for any claim shall not exceed the lesser of R15,000 (Fifteen Thousand South African Rand) or the total subscription fees paid by You to Jointly in the twelve (12) months preceding the claim.
  3. Indemnification. You agree to defend, indemnify, and hold harmless Jointly (Pty) Ltd, its directors, employees, and agents against any claims, losses, legal costs, or liabilities resulting from Your breach of these Terms, unauthorized account usage, or infringement of third-party rights.

K. Term, Termination & Deceased Accounts

  1. Termination: These Terms remain effective for the duration of Your active account or Subscription. Jointly may suspend or terminate access immediately if You breach these Terms.
  2. Account Memorialization: Upon verified notification of a user's death, Jointly will suspend active logins to secure the account and preserve existing historical records as they existed prior to notice.

L. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal suit, action, or proceeding arising out of or related to these Terms or the Software shall be instituted exclusively in the high courts or magistrates' courts of South Africa having jurisdiction over the primary place of business of Jointly (Pty) Ltd. Any claim must be formally brought within one (1) year after the cause of action arises.

M. Contact Information

For support, billing inquiries, or legal notices, please reach out to us:

Website: https://www.jointly.co.za/contact
Postal Address: Jointly (Pty) Ltd, South Africa, Johannesburg