Legal
Privacy Policy
POPIA-compliant · Last updated June 2026
1. Who we are
Jointly is a South African co-parenting platform. We are the responsible party for the personal information processed through the app and this website, in terms of the Protection of Personal Information Act, 2013 (POPIA).
2. Information we collect
Account and profile details, information about your children that you choose to add, messages, calendar entries, financial and payment records, documents you upload, and technical data such as device and usage information.
3. How we use your information
To provide and secure the service, process payments via our payment partner, generate records and reports you request, support you, and comply with legal obligations.
4. Lawful basis & consent
We process personal information on the bases permitted by POPIA, including your consent, performance of our agreement with you, and our legitimate interests in operating the service.
5. Sharing your information
We share information with the other parent only as the features intend, with service providers who help us run Jointly (such as hosting and payments), and where required by law. We do not sell your personal information.
6. Security & retention
We use appropriate technical and organisational measures to protect your information, and retain it for as long as needed to provide the service and meet legal obligations.
7. Your rights
Under POPIA you may access, correct, or request deletion of your personal information, object to processing, and lodge a complaint with the Information Regulator.
8. Contact
For privacy questions or to exercise your rights, contact us at hello@jointly.co.za.